privilege lies in the process. We choose to only partner with artists, designers and small businesses with integrity and creative vision. Our relationship with our makers, customers, community and each other is where we place value, and what makes Swoon unique. These relationships enrich our lives. Swoon is a purpose-driven, women-owned business. We wish to make sharing art and design, and gathering as a community a lifestyle choice, while promoting other small businesses, artists and designers. We support our community organizations, with a focus, but not limited to organizations in the visual arts. We opened the Lori Warner Studio / Gallery in Spring 2009.
our people. Lori Warner, Mandy Carroll-Leiva, Jackie Holtzman and Maureen Evans
contact us. Email or call (011) 860.322.4265
visit / mail. 21 Main Street, Chester, CT USA 06412 (Swoon is located on the first level of the Lori Warner Studio / Gallery - our big sister)
shipping. All items are shipped UPS or USPS within 48 hours after purchase. All orders are carefully and appropriately packaged based upon the item(s) being shipped. You will receive tracking information within 24 hours of shipping. We encourage you to purchase shipping insurance, a quote will be provided, please email us. If choosing to insure your package, delivery with a signature required is standard, so be sure to select a shipping address where someone is available to sign for your package. If you require expedited shipping, please email us directly for a quote.
International shipping is available, but may be subject to additional fees and custom duties. Please note that international customers are responsible for all of these fees. By law, we must mark international packages as "Merchandise".
Swoon (Lori Warner Studio/Gallery, LLC) is not responsible for any lost and abandoned packages. In the event of a stolen package, refunds will not be provided. Please ensure a secure shipping location is provided at checkout. You may pursue damage/loss claims via the shipping provider.
exchanges. If you are unhappy with your purchase, you must notify us of your intent to exchange your item within 21 days of receipt, with arrival back to us no more than 30 days after receipt of item. We offer exchanges and store credit upon our receipt of the item. We will keep a record of your credit, and send a confirmation email with details. To redeem your credit, simply contact us and provide your name. We'll manually input your order to apply your credit. Hopefully this process will become easier as we work out the kinks, but know that your record of credit will be kept updated on our end at all times. Items must be unused and returned in original retail packaging, and sent with care. We maintain the right to decline an exchange if item(s) isn't in an acceptable condition. Buyer is responsible for return shipping costs, and damage or lost items incurred during return shipping. Our apologies, but we do not accept returns, only exchanges and credit as stated above.
collectors' group. Are you a fan of Swoon? If so, we have a Collectors' Group for our loyal customers. Once invited to join, you will receive a 10% discount on most purchases, you will also be invited to private events and sales, receive complimentary gift wrapping, and have exclusive access to our Trunk Show page (currently under construction). We treat our loyals like royals!
* Annual purchases must meet minimum to qualify for inclusion in the Collectors' Group, with a percentage of purchases being made from our Gallery Collection.
privacy. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, modify, and/or restrict our usage of this information.
Collected Information. boutiqueswoon.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, to improve our customers' shopping experience, and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name and email, financial information and sometimes your telephone number and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this or our other site, loriwarner.com, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. If you disable Flash cookies or other similar technologies, you may not have access to certain features and services that make your online experience more efficient.
We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.
Our Email List. We offer those who sign up for our email list advanced notice of sales, new merchandise, store openings and other Swoon / Lori Warner Studio/Gallery news. At the very most we send 12 emails per year, although it's more like six-eight (we're hoping to get better!). If you would like to unsubscribe from our email list, there is a link to do so on the bottom of each email we send. Please recognize that you may receive another email before the system is able to remove you.
Secure Shopping. Sensitive personal information contained in orders placed on the Website is encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Unfortunately, as you know, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK. Although, I imagine our site isn't at the top of a hacker's list!
If you still have concerns about ordering electronically, you're more than welcome to call us at 860-322-4265 and place your order over the phone. We are always happy to help and LOVE talking on the phone!
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.
*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Policy Changes. boutiqueswoon.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The boutiqueswoon.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.
Feel free to contact us with any questions about our Privacy & Security Policy, we will do our best to answer your questions and address any concerns you may have.
Policy effective date: September 7, 2016